Category Archives: iConcierge tips

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iConcierge created the W Insider web site for W Barcelona

In iConcierge, together with W Barcelona, ​​we have created the platform A website created with the aim of increasing the sales of hotel services and informing its guests about the services and activities that the hotel’s concierge team recommends.

With this we have reduced the accumulation of people in person at the concierge desk, allowing guests to start organizing their trip before arriving at the hotel.

With the implementation of this website we have also managed to standardize the recommendations by the concierge team and that these are aligned with the work done from the marketing and reservations department, making the guest experience oriented to the type of client you try to attract the hotel.

And how are customers informed of the existence of this website? We have achieved this by studying the different points of contact with the guests:

– Link inside the original website of the hotel.
– Sent the link in the room reservation confirmation.
– Banner of promotion in the signatures of the emails of the reservations, reception and concierge departments.
– Landing page when accessing the hotel’s wifi.

This type of web apps for the guests are connected to iConcierge where the concierges and receptionists manage all the requests of their clients.

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CSH launches the first free platform for receptionists and concierges

CSH launches the first free platform for receptionists and concierges

A cloud platform that can be accessed from any device with an internet connection that allows receptionists and concierges to:

– keep track of your guests’ requests
– print or email tourist information to guests
– be informed about the city’s agenda and news
– print confirmation vouchers with maps of how to get from the hotel
– maintain contact with your trusted tourist destination providers
– Get statistics of everything.

With the use of our tool, no concierge request will be left unattended and the reception and concierge team will be better informed and work more comfortable than ever.

In the free version of the software we include 3 hotel services and 125 tourism providers to choose from among all the providers that are found in the marketplace of the destination.