In iConcierge, together with W Barcelona, we have created the platform winsiderbarcelona.com. A website created with the aim of increasing the sales of hotel services and informing its guests about the services and activities that the hotel’s concierge team recommends.
With this we have reduced the accumulation of people in person at the concierge desk, allowing guests to start organizing their trip before arriving at the hotel.
With the implementation of this website we have also managed to standardize the recommendations by the concierge team and that these are aligned with the work done from the marketing and reservations department, making the guest experience oriented to the type of client you try to attract the hotel.
And how are customers informed of the existence of this website? We have achieved this by studying the different points of contact with the guests:
– Link inside the original website of the hotel.
– Sent the link in the room reservation confirmation.
– Banner of promotion in the signatures of the emails of the reservations, reception and concierge departments.
– Landing page when accessing the hotel’s wifi.
This type of web apps for the guests are connected to iConcierge where the concierges and receptionists manage all the requests of their clients.
Discover it: www.winsiderbarcelona.com